FAQ

FAQ

–All orders must be placed by 12:00PM EST on December 16, 2014, (northeastern deliveries must be placed by 12:00PM EST on December 18) to arrive in time for Christmas. We sadly cannot guarantee holiday delivery on orders placed after this time.–

What is Eat Boutique?

Maggie Battista started Eat Boutique as a blog in 2007, and sold out of her first gift box of handmade independent food in 2009. Eat Boutique has grown into an online magazine and gourmet market that discovers and celebrates the best small batch foods by boutique food makers. We curate seasonal and regional homespun gift and tasting boxes as gifts for food fans, and also sell our amazing discoveries individually for the home cook. With a team of global friends who also love food, we share easy recipes, inspiring food maker stories and guides to eating boutique in our favorite cities. We host intimate tasting events and convivial local markets for our favorite food makers, cookbook authors and small batch food fans, and hope to meet you at an event soon.

Who runs Eat Boutique?

Eat Boutique was founded and is operated by Maggie Battista. You can read more about her.

How do I buy an item?

Eat Boutique’s shop is always open. Just pick an item (or two!) and follow the steps to check out. If you have any questions, please email us.

Do the products change in your gift boxes?

There are times when we run out of a specific food item. In those cases, we replace them with an equally delicious food item of the same value. We reserve the right to substitute products at anytime in order to ensure you receive the freshest possible food.

How does shipping work?

We choose to ship with UPS or USPS and shipping is included in the price for our gift boxes, or added on at check out for individual items. Payment is accepted by credit card via PayPal, and we ship the box within 5 days from receiving your order. Our food items are not immediately perishable, so they arrive fresh, delicious and ready to eat.

To where does Eat Boutique ship?

We ship anywhere in the USA. We’re happy to ship internationally, especially to our friends in Canada, but shipping there costs more and is not reflected in the prices on the site. Canadians should email us before placing an order to discuss extra fees.

Can I include a gift message?

Of course! In fact, we’ll hand write a beautiful message for you on a very sweet card. Just let us know what you’d like your card to say when you submit your order. If you do not input a message for your gift and are sending this box to someone other than yourself, we’ll simply say “To: your recipient” and “From: your name”. If you submitted an order without a message, but would now like one, please email us.

How can I check on my order?

You will get notification of your order via our system each step of the way. But if you’d like to check on your order, just email us.

What’s your return policy?

We strive to send only fresh, heavenly food items to you. However, if you’re unhappy with the food items in your box, just let us know and we’ll be happy to refund you or send out a new box. We’d simply ask that you let us know what went wrong so we can learn from your experience.

What’s your privacy policy?

We take this stuff seriously! If you sign up for the Eat Boutique newsletter or site, you can opt out at any time. When you shop at Eat Boutique, we will add you to our internal mailing list but you can unsubscribe at anytime. Please know that you won’t be emailed by the companies in each gift box and we will not sell your email address to anyone.

Do you have a disclosure policy?

We are enthusiastic members of the food blogging community and are very diligent in regards to disclosure. In some cases, when an author on this site writes about a certain food product, kitchen equipment or book, they have paid for that item with their hard-earned cash. Eat Boutique does, however, receive product samples, kitchen equipment and/or cookbooks on a review basis, and if we choose to write about that item, we prefer to disclose how we received it. Please know that acceptance of your product doesn’t guarantee a review, nor a favorable one.

Eat Boutique generally receives free product samples for items featured in our shop. In the case where Eat Boutique decides to write about a product in our shop, it was likely given to the author at no charge. But just so we’re clear, Eat Boutique pays for all items sold in our gift box.

How do you moderate your comments?

We welcome and really treasure comments. But, please be polite and constructive when leaving a comment. We reserve the right to delete any offensive, rude or spam comments. Please do not try to advertise your product in one of your comments because that will be promptly deleted. Sorry!

How do I get involved with Eat Boutique?

We’re flattered you’d like to help the cause! If you’re a blogger or photographer, please email Maggie. If you’re a food maker who’d like to send samples to Eat Boutique, we accept those too. Just email us for a mailing address. Please know that we cannot guarantee that we’ll write about your product or include you in one of our gift boxes, but we’d be happy to share feedback with you.

How do I tell others about Eat Boutique?

Well, that’s kind of you! Please follow Eat Boutique on Facebook, and share our page with your friends there. You can also follow Eat Boutique on Twitter, or follow Maggie Battista on Twitter directly.

Copyright Eat Boutique 2014. Call us at +1-617-752-1105.

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